The SNS24 Line will open a new call center, in Beja, in early January 2022, with a team of 150 nurses, to strengthen the service capacity, announced the Algarve Biomedical Center (ABC).
In a statement, ABC indicated that the creation of this new service center is the result of a partnership established with the telecommunications operator Altice, which owns the operation of the SNS24 Line.
The future call center of the Alentejo city, with “150 nurses” and that should be at the service “in early january”, aims to “build capacity” answering this phone line.
Contacted by Lusa, the president of ABC, Nuno Marques, he indicated that the two entities decided to proceed with the creation of the new SNS24 service center so that “this line maintains the quality of service it has always had”.
“That's when we have an increase in the number of cases [of covid-19] that the line is even more essential, because it is always the first contact with the National Health Service (SNS)”, underlined the responsible.
Nuno Marques pointed out that the SNS24 Line, besides giving “response to people with covid-19 or contacts with positive cases” to SARS-CoV-2 virus, that causes the disease, also answer “other situations”.
“To the structure of Beja, our prediction is to have 150 nurses and final-year nursing students at the Polytechnic Institute of Beja (IPB)”, forward, referring that the professionals already recruited will start training as early as next week.
The president of ABC stressed that this "call center", located in facilities that Altice already has in the city of Beja, will go into operation in the first or second week of January of next year.
The Algarve Biomedical Center already collaborates with Altice and the Ministry of Health in six call centers’ of the SNS24 Line, namely in Braga, Port, Coimbra, Lisbon, Covilhã and Faro, which count on 1.400 operators in permanent service.
ABC continues to recruit nurses for the new call center’ Beja, through its Moura Delegation.
